Faq

Due to the rapidly changing situation we advise checking travel restrictions regularly. When leaving the UK you can check the requirements of your destination here: gov.uk/foreign-travel-advice. Currently, pre-flight testing is required if you are leaving a ‘red zone’ country – as part of the EU’s traffic light system of travel requirements. Read more here: https://reopen.europa.eu/en

No more than 5 minutes. Our experienced healthcare staff will take a nose and/or throat swab.

Please arrive at Templar Laboratories no earlier than 5 minutes prior to your appointment. Please bring photo ID, a mask and confirmation of your booking – such as your confirmation email with your Booking Reference Number (BRN).

Once your sample has been processed we will email your results to your nominated email address – please ensure it is written correctly. We aim for next day results.

Your Templar Laboratories COVID-19 RT-PCR test report will include all the information you will need.

We will accept cancellations up to 24 hours prior to your appointment. Please contact us by email regarding refunds – include your name, appointment details and Booking Reference Number. Cancellations with less than 24 hours notice will not be refunded. Unattended appointments will not be refunded. Appointments made for the same day will not be refunded if cancelled.

Currently demand is very high – we will try to process your request as quickly as possible.

We will accept changes to bookings up to 24 hours prior to your appointment. Please email us with your request.

Both ‘Travel Test’ and ‘Private Test’ are RT PCR – they are sampled in the same way and result in the same certificate. Certain travel destinations demand that passport information is included on your certificate – when ‘Travel Test’ is selected, we will do this.

We are not able to offer advice as regulations are constantly changing. Check government websites regularly: gov.uk/foreign-travel-advice

Face masks must be worn when entering the testing facility. Individuals who are exempt from mask wearing on medical grounds must wear a visor instead. We can provide a visor if you do not have one.

It is important to check the requirements of your travel destination as these rules vary across countries and jurisdictions. If necessary, we are able to offer testing to children. A parent or guardian must be present.

We aim for next day test results. Your results and travel certificate will be sent by email.

Please check your server – our emails have attachments and can sometimes be restricted by  work or university systems. Check your spam folder.

While we aim for next day test results, in some instances a sample may not yield a clear positive or negative. We will conduct a review before releasing the results.

Sometimes testing can yield an unclear result, although this is very rare. Please contact us direct.